How we move through the matrix is guided by a framework that outlines a flexible, data-driven four phase approach to opening City of Charleston offices and facilities.

We are in Phase II

effective may 26, 2020

Matrix of use-specific or service line conditions for each phase

  Phase I Phase II Phase III Phase IV
"NEW NORMAL"
Indicators New Cases: Green for 14 to 21 days
Employee Safety: Green
Hospital Capacity: Green
Testing: Green
Public Health: Green
Social Mobility: Green or yellow
New Cases: Green for 14 to 21 days since Phase I
Employee Safety: Green
Hospital Capacity: Green
Testing: Green
Public Health: Green
Social Mobility: Green or yellow
New Cases: Green for 14 to 21 days since Phase II
Employee Safety: Green
Hospital Capacity: Green
Testing: Green
Public Health: Green
Social Mobility: Green or yellow
New Cases: Green for 14 to 21 days since Phase III
Employee Safety: Green
Hospital Capacity: Green
Testing: Green
Public Health: Green
Social Mobility: Green or yellow
OFFICE FACILITIES
Social Gathering Limit Guidelines (anticipated guidance from the Governor's Office) Gatherings should not exceed 10 persons. Gatherings should not exceed 25 persons. Gatherings of 50 will be considered.
Attending meetings Indoor meetings should not be held unless necessary and only when current social distancing guidelines can be adhered to. Employees will wear masks when moving into or leaving the meeting space and in common areas. Outdoor meetings should be limited in size to current gathering size limitations. Employees should not attend any indoor meetings where occupancy limits are not posted and/or cannot be adhered to. Masks should be worn when current social distancing guidance cannot be adhered to, when moving into or leaving the meeting space, and in any common areas. Outdoor meetings should be limited in size to current gathering size limitations. Employees should not attend any indoor meetings where occupancy limits are not posted and/or cannot be adhered to. Masks should be worn when current social distancing guidance cannot be adhered to, when moving into or leaving the meeting space, and in any common areas. Outdoor meetings should be limited in size to current gathering size limitations Follow current social gathering limit guidance from DHEC/CDC and competent public health authorities. Expect mask wearing might be optional for all meetings.
City Offices No public access. Staff must wear masks in any common areas. Access doors remain locked and opened by security card only. Occupancy limits at current CDC guidelines. All offices have posted ingress/egress and occupancy for any areas where staff may or tend to congregate. Increased disinfecting and cleaning of common surfaces. Public access is by appointment only. Visitors and staff must wear masks in any common areas and while interacting with City staff. Access doors remain locked and opened by security card and security guard only. Occupancy limits at current CDC guidelines. All offices have posted ingress/egress and occupancy for any areas where staff may or tend to congregate. Offices open to the public. Visitors and staff must wear masks in any common areas and while interacting with City staff. Access door schedule returns to normal. Expect offices are open to the public while adhering to social distancing guidelines from DHEC/CDC and competent public health authorities. Expect mask wearing might be optional for visitors and staff. Access door schedule returns to normal.
Common Areas and Entrances Employees will wear masks when they leave desk to enter common areas. Visitors (such as vendors, retired employees, new employees, etc.) will also be required to wear masks and will be provided one, if needed. Occupany limits will be posted for common areas. Employees and visitors will wear masks when they leave desk to enter common areas. Visitors will be provided masks if needed. Limited entrance doors open only as needed. Occupany limits will be posted for common areas. Employees and visitors will wear masks when they leave desk to enter common areas. Visitors will be provided masks if needed. Expect offices are open to the public while adhering to social distancing guidelines from DHEC/CDC and competent public health authorities. Expect mask wearing might be optional for visitors and staff.
Municipal Courts The court will remain closed, until State orders to reopen and/or as deemed necessary with clear safety guidelines in place. Pending opening by the State's Chief Justice, the Court will schedule several smaller court sessions and utilize both courts rooms. (More detail to come.) Jury trials will not be held. Everyone in court room wears face masks unless they can be more than 6 feet apart. Pending opening by the State's Chief Justice, the Court will schedule several smaller court sessions and utilize both courts rooms. (More detail to come.) Jury trials will not be held. Everyone in court room wears face masks unless they can be more than 6 feet apart. New normal operations as directed by the State's Chief Justice.
Parking Adjudication The adjudication process will be initiated through the call center. No hearings will take place in person. The adjudication process will be initiated through the call center. No hearings will take place in person. The adjudication process will be initiated through the call center. No hearings will take place in person. The adjudication process may be done by appointment only or remain through the call center depending on current guidelines from DHEC/CDC and competent public health authorities.
Parking Ticket Collections and Residential Parking Permits The office is closed. Payments are made online or by mail. The office is closed. Payments are made online or by mail. If deemed necessary and can be done safely, limited in person appointments may begin. Residential parking permit applications and payments are accepted by mail on June 1 or in person appointments. Residential parking permit applications and payments are accepted by mail on June 1 or in person appointments.
Permit Center Will remain closed. All business will be done online. Permit Center will be open from 10 am to 3 pm and will be limited to specific number of customers at a time based on CDC/DHEC/City occupany limits. Lines taped on floor to direct movement/waiting areas. Spaced waiting lines will also need to be taped on floor into the lobby. Permit Center staff act as 'traffic-control', directing customers. Limited services available. No ‘on-the-spot’ permits will be available. All offices have posted ingress/egress and occupancy for any areas where staff may or tend to congregate. Visitors and staff must wear masks in any common areas. Online transactions are the preferred method and encouraged. View more details. Based on activity during Phase II, modify services and times available. Access to Permit Center is limited to specific number of customers at a time based on CDC/DHEC/City occupany limits. Lines taped on floor to direct movement/waiting areas. Spaced waiting lines will also need to be taped on floor into the lobby. Permit Center staff act as 'traffic-control', directing customers. Visitors and staff must wear masks in any common areas. All offices have posted ingress/egress and occupancy for any areas where staff may or tend to congregate. Online transactions are the preferred method and encouraged. View more details. Continue to encourage online transactions but expand services needed in person based on Phase II and Phase III. Maintain Phase III precautions as guided by DHEC/CDC and competent public health authorities.View more details.
T&T Permits Will remain closed. All business will be done online. Encourage transactions to be completed online, but some can be done via appointment only as needed. Encourage transactions to be completed online, but some can be done via appointment only as needed. Continue to encourage online transactions but continue appointment only permitting as needed.
TOURISM FACILITIES & PROGRAMS
City Leased Facilities (Aquarium, The Joe) Will remain closed. After lifting of the Governor's order, facility operators will need to have a city approved safety plan in place before opening to the public. Can continue to operate under city approved safety plans. Can continue to operate under city approved safety plans.
City-run Tourism Facilities (Angel Oak, Old Exchange Building, Old Slave Mart Museum) Will remain closed. After lifting of the Governor's order, the facility will be open once protocols are in place adhering to all current CDC guidelines and City ordinances. Remove all printed collateral material including maps, guides, brochures, etc. Control capacity to current guidelines by counting guests in and out through defined flow of traffic. Ensure proper distancing between staff and guests at all times. Staff and visitors are required to wear masks. The facility will be open adhering to all current CDC guidelines and City ordinances. Remove all printed collateral material including maps, guides, brochures, etc. Control capacity to current guidelines by counting guests in and out through defined flow of traffic. Ensure proper distancing between staff and guests at all times. Staff and visitors are required to wear masks. The facility will be open adhering to all current CDC guidelines and City ordinances.
Maritime Center Docks for transient boat reservations and the Center, itself, will remain closed. Consider allowing commercial boats to operate out of the Maritime Center with city approved plans, however public restrooms will not be available. Allow fuel and ice sales. Docks for transient boat reservations and the Center, itself, will remain closed including public restrooms.

After lifting of the Governor's order, commercial boats will be allowed to operate out of the Maritime Center with city approved plans. The facility, including bathrooms will open when protocols are in place to do so safely.
Allow fuel, ice sales, and overnight berthing. Docks for transient boat reservations and the Center are open. Commercial boats can operate out of the Maritime Center with city approved plans. Center will be open adhering to all current CDC guidelines and City ordinances.
Bus Tours, Horse Carriage Tours, and Walking Tours Will remain closed. After lifting of the Governor's order, these tours can resume with city approved safety plans in place. Tours can operate with city approved plans in place. Tours can operate with city approved plans in place.
PARKS & RECREATION
Aquatics/swimming pools Effective 5/18, outdoor lap pools will open for lap swimming and limited patron numbers, temperature checks for staff and patrons, no pool furniture. As DHEC permits, some pools open for lap swimming and limiting patron numbers, temperature checks for staff and patrons, no pool furniture. Open for lap swimming and 50% capacity of the pool with temperature checks for staff and patrons , 6 ft distance with pool chairs. Follow CDC guidelines but open to 100% capacity. Temperature checks for staff and patrons, 6 ft distance with pool chairs.
Athletic Programs (All Ages) Will remain closed. Will remain closed. Begin offering clinics/small group programs with non-contact sports allowing 6 ft distance and no sharing of equipment. Follow CDC guidelines – no water coolers, limited parents in stands. Continue small groups and clinics modifying play to keep a 6 ft distance with non-contact sports and no sharing of equipment. Follow CDC guidelines.
Camp Programs Will remain closed. Adhering to current CDC guidelines and the State of SC, summer camps are anticipated to begin on June 15. Modifications to operations may occur as data or new guidelines indicate the need to do so. Initially groups will be small, assigned to one counselor, increased time spent outdoors, shorten day to 9-5, no field trips, camp facilities closed to the public and parents, daily temperature checks for staff and campers. Summer camps continue adhering to CDC guidelines. Expected to have smaller sizes, outdoor time increased, assigned to one counselor, shorten day to 9-5, no field trips, camp buildings closed to the public and parents, temperature checks for staff and campers. Summer camps continue adhering to CDC guidelines. Expected to have smaller sizes, outdoor time increased, assigned to one counselor, shorten day to 9-5, no field trips, camp buildings closed to the public and parents, temperature checks for staff and campers.
City Parks Open for exercise only. Effective 05/15/2020 bathrooms open and extra cleaning efforts in place. Open, but all visitors have to maintain 6 feet social distancing rules or wear masks when social distancing can not be adhered to. Open and encourage proper social distancing with signage. Open and encourage proper social distancing with signage.
Close Contact Courts and Athletic Fields Will remain closed. Will remain closed until the Governor's Order is lifted. No organized programming, but the courts and fields will be open. Begin non-contact organized programming with modifications and CDC guidelines. Return of organized programming following all CDC guidelines and social distancing.
Dog Parks Will remain closed. Effective 05/15/2020 open with posted signage adhering to social distancing. Open and encourage proper social distancing with signage. Open and encourage proper social distancing with signage. Open and encourage proper social distancing with signage.
Playgrounds Will remain closed. Open with social distancing and personal responsibility for cleaning equipment and risk by signage. Open with social distancing and personal responsibility for cleaning equipment and risk by signage. Open with social distancing and personal responsibility for cleaning equipment and risk by signage.
Recreation centers/gymnasiums Will remain closed. Open but all visitors must adhere to current social distancing guidelines or wear masks. Bathrooms open and extra cleaning efforts in place. No basketball or group exercise classes, staff wears masks, temperature checks. Open for public use but only 5 ppl per 1000 sq ft with social distancing and CDC guidelines. No indoor basketball or large group classes. No contact activities. Add small group classes.
Senior Centers (Lowcountry Senior Center, West Ashley Senior Center) Will remain closed. Begin phased re-opening with fitness room use by reservation. Temperature checks and social distancing and CDC guidelines. No restrooms or locker rooms. Continue phased re-opening with fitness room use by reservation. Temperature checks and social distancing and CDC guidelines. No restrooms or locker rooms. Continue re-opening with above and add small group activities using 5 ppl per 1000 sq ft. Social distancing and CDC guidelines.
CULTURAL FACILITIES & PROGRAMS
134 Cannon St/Waterfront Gallery Will remain closed. Will remain closed. Consider opening for private events that can adhere to all current CDC guidelines, State laws, and City ordinances. The facility may open for private events that can adhere to all current CDC guidelines, State laws, and City ordinances.
Dock Street Theater Will remain closed. As allowed by the City's Emergency Ordinance and lifting of the Governor's order, the facility will be open for tour groups that have been approved to operate in the City of Charleston. No performances. The facility will be open for tour groups that have been approved to operate in the City of Charleston. No performances. The facility will be open for tour groups that have been approved to operate in the City of Charleston. No performances.
Farmers Market Will remain closed. Monitor CDC guidance to open a very limited basis. Farmers only, vendor spaces delineated with barricades to adhere to current people per square footage guidance. Queue lines managed to follow current social distancing guidelines. No activities or entertaiment provided. No tables or chairs. All visitors must adhere to current social distancing guidelines. Hand sanitizing stations will be available. Ideally have hand washing stations, if they are available. Open, but limited vendors for proper spacing between vendors. Farmers and essentials vendors only with vendor spaces delineated with barricades. All traffic in one direction, with queue lines and number admitted closely managed to follow current social distancing guidelines. No activities or entertainment provided. No tables or chairs. All visitors must adhere to maintain current social distancing guidelines and mask ordinance. Hand sanitizing stations throughout market, hand washing stations/restroom trailer at entrance/holding area. Number of vendors, traffic patterns, activities, and entertainment will depend on current CDC guidelines for social distancing.
ENFORCEMENT & SERVICES
Board & Committee Meetings All public board meetings (BAR, BZA-Z, BZA-SD, BAR-L, BAR-S, DRB, PC) cancelled through May 25, 2020. TRC meetings held virtually. All plans submitted digitally. Committees continue to meet virtually. All public board meetings held virtually. All plans submitted digitally. Committees continue to meet virtually. All public board meetings held virtually. All plans submitted digitally. May consider accepting some paper plans through the Permit Center if deemed necessary and can be done safely. Public board meetings held in person, in large venues capable of proper social distancing. Mask wearing may be required. Meetings will follow guidelines from CDC, SCDHEC, and health authorities. Provide virtual option for staff, board members, and citizens who have underlying health conditions or who are unwilling to attend a socially distanced meeting. Digital plan submittal strongly encouraged but paper applications/plans will be accepted.
Building, Fire Marshal, and Planning Inspections Field inspections will continue, when practical, based on guidance from CDC, DHEC and competent public health authorities.
City deemed non-critical inspections and inspections of existing occupied structures may be deferred or delayed or can be done safely.
Field Inspections are required to wear facemasks in enclosed areas where currrent social distancing guidelines cannot be followed.
The City will not inspect buildings and structures that have more people congregated in enclosed areas the mandated by the Governor or City Council.
The City inspector may ask for occupants to vacate in order to conduct the inspection.
The City inspector may ask for the inspection to be rescheduled when the areas/buildings are cleared of occupants.
The City will not inspect building and structures with occupants who are suspected of, or notify the inspector of, being sick or ill.
Field inspections continue as in Phase I based on current guidance from CDC, DHEC and competent public health authorities. City deemed non-critical inspections can be scheduled, but all inspection site conditions must meet current safety guidelines. Field inspections continue as in Phase II based on current guidance from CDC, DHEC and competent public health authorities. Field inspections continue as in Phase III based on current guidance from CDC, DHEC and competent public health authorities.
City Plan Public Engagement Planning activities on hold. All meetings held virtually. May set up no contact stations in various locations for information sharing purposes only. Independently held meetings may not exceed 10 persons and should adhere to guidelines issued by CDC, SCDHEC, and health authorities. Primarily virtual, providing no contact stations in various locations for information sharing and limited interaction. May consider in-person outdoor meetings with small groups only; with no contact, masks required, and 6-ft of distance. Independently held meetings may not exceed 25 persons and should adhere to guidelines issued by CDC, SCDHEC, and health authorities. Small group public engagement events may be held in person in venues capable of proper social distancing. Mask wearing may be required. Continue to provide virtual/online engagement opportunities.
Field Crews (Parks, Public Service, Stormwater and T&T) Establish one way paths through to timeclocks and collection of needed daily resources. Teams meet at pre-designated outdoor locations to minimize potential for congregating. Encouraged to limit one person per vehicle. Masks must be worn in vehicles with more than one person, windows down, fan on high outside air until you reach the worksite and can distance. Wipe down equipment and time clocks after shift. Temperature checks in place or available. Establish one way paths through to timeclocks and collection of needed daily resources. Teams meet at pre-designated outdoor locations to minimize potential for congregating. Encouraged to limit one person per vehicle. Masks must be worn in vehicles with more than one person, windows down, fan on high outside air until you reach the worksite and can distance. Wipe down equipment and time clocks after shift. Temperature checks in place or available. Establish one way paths through to timeclocks and collection of needed daily resources. Teams meet at pre-designated outdoor locations to minimize potential for congregating. Encouraged to limit one person per vehicle. Masks must be worn in vehicles with more than one person, windows down, fan on high outside air until you reach the worksite and can distance. Wipe down equipment and time clocks after shift. Temperature checks in place or available. Establish one way paths through to timeclocks and collection of needed daily resources. Teams meet at pre-designated outdoor locations to minimize potential for congregating. Encouraged to limit one person per vehicle. Masks must be worn in vehicles with more than one person, windows down, fan on high outside air until you reach the worksite and can distance. Wipe down equipment and time clocks after shift. Temperature checks in place or available.
Parking Enforcement No enforcement of parking meters. Will enforce prohibited zones and residential areas. Effective 05/14/2020, full enforcement with the exception of parking meters. Full enforcement, with the exception of parking meters after 6:00 pm Full enforcement, with the exception of parking meters after 6:00 pm Expect full enforcement to resume.
Special Events No special events. No special events. Guidance from the State of SC will be reviewed and considered for allowing special events. Special events will be reviewed with additional consideration for current social distancing guidance and local ordinances.